Shipments and returns
Your pack shipment
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal Mail with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged in any way, or you have initiated the return after 14 (since you send package) calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team. Best way is to use a chat on our website.